Terms & Conditions
Appointment Cancellations, Refunds, and Policies
All terms and conditions are hereby acknowledged once an appointment is made.
-We, us, SLD, Sanford Luxury Detailing, and LNLD refers to Lake Nona Luxury Detailing.
-Cancellations must be made within 24 hours of appointment time. We reserve the right to charge 45% cancellation fee total of appointment otherwise. Same day cancellations will be charged at 80% of appointment total.
-If a vehicle is locked and cannot be serviced inside, we reserve the right to charge the full detailing quote, while doing necessary detailing on the exterior if we cannot come into contact with the customer. If a customer doesn't show up within the first 30 minutes of appointment, and no communication has been made, we will charge 100% of the appointment total to the client. No calling and no showing means we cannot service other vehicles and we reserve the right to charge for our time and reservation.
-Our monthly packages are charged on a monthly basis and include two full service details per month by appointment or prior notice. It is recommended to set apart a set
day in the month to repeat monthly to have your vehicles serviced the same day each month, but is not required. To set an appointment simply call or book online and it
will be counted automatically into your plan.
-Customers can cancel at any time with no cancellation fee by logging into PayPal and managing their subscription, by emailing us at firstname.lastname@example.org.
-There are no refunds for monthly charges. To avoid being rebilled, customers must cancel before their next billing cycle.
-Our services are provided on a best efforts basis. We do not provide any guarantees unless stated.
-We are not responsible for any scratches, dents, or damages to interior/exterior.
-We may refuse additional services added after appointment is scheduled due to other customer appointment times.
-Payments are due same day immediately after services are completed.
-We do not refund based on weather. Florida is unreliable with weather changes, and we do our best to avoid booking appointments on weather, but cannot guarantee anything.
-We cannot refund any payments. All payments are final. If you are not satisfied with services, please email us here, and we will do our best to accomodate you.
-We reserve the right to hold the vehicle's keys from the beginning of the appointment until receiving payment after the services have been completed.
*Questions or concerns? Please email us at email@example.com