Terms and Conditions
The terms and conditions set forth herein reflect Lake Nona Luxury Detailing's policy with respect to each of its customers. All customers of Lake Nona Luxury Detailing agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free detailing experience for our customers.
Vehicle and Staff Safety
Your vehicle and performing proper detailing techniques are our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle or our staff. Prior to Lake Nona Luxury Detailing performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
If your vehicle poses a potential threat to our health and/or safety, please let us know before booking an appointment. If there is the threat of any harmful substances (needles, drugs, gasoline, mold, health hazards, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held legally responsible for any health and/or safety issues arising from your vehicle.
Cancellation Fee
We require a minimum 48 hours notice to change or cancel an appointment.
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25% fee for cancellations with less than 48 hours of the appointment.
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50% fee for cancellations with less than 24 hours of the appointment.
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100% fee for cancellations for same day cancellations or no-shows.
No-show means that the vehicle or client is not available to be serviced at the appointment address with the keys within 20 minutes of our arrival. We provide multiple appointment reminders before appointments, and update all of our clients before we are on the way with plenty of time to prepare. No exceptions to no shows.
If your vehicle cannot be detailed once we arrive, you are considered a no-show. No-show appointments will be charged the full amount of your scheduled appointment (this includes not being present once we arrive if we need access to keys, vehicles, written service authorization, water, eletric, etc.). The grace period is 20 minutes from once we arrive. Lake Nona Luxury Detailing reserves the right to refuse service after this, and apply the no-show fee to protect our earnings and reservation.
If you wish to reschedule or cancel your appointment with less than 48 hours notice, the following two (2) circumstances may apply to you:
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You may request to reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may be eligible to pick another day and time for Lake Nona Luxury Detailing to perform the detail. This will be reviewed and depending on our availability and losses due to the time of notice, we will provide options.
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Cancel your appointment with a cancellation charge. The hold (if any) will be released on your card and you will be charged the cancellation fee on the same card.
Lake Nona Luxury Detailing reserves the right to withdrawal this option for fleet vehicle/business vehicle bookings.
Cancellation Fee Exceptions
Our cancellation policy allows clients to cancel an appointment without incurring a fee under certain conditions, provided proper documentation is submitted. If a client is involved in an accident or legal matter requiring immediate attention, such as a court appearance, they must provide a police report or official legal notice as proof. In the event of significant damage to their property (e.g., home or vehicle), an insurance claim document or report confirming the incident is required. Natural disasters, such as hurricanes or floods, preventing attendance will require an official weather advisory or emergency notice as acceptable documentation. Clients who need to cancel due to the passing of an immediate family member can submit an obituary, funeral program, or death certificate as proof. Additionally, if the client or a close family member experiences a medical emergency, a doctor’s note, medical certificate, or hospital admission form must be provided for verification. These conditions ensure that cancellations are managed fairly, respecting both the client’s and service provider’s needs.
Appointments
We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal, steam cleaning, or any other request which is not specifically stated on an estimate, appointment notice, or invoice (if required) due to the additional time it takes. This means, make sure if you have a specific request, especially if it is for an unusual factor, (ex. mold, death of a person, spills, bodily fluid, construction clean up, etc.), you are required to mention these things in your appointment request or communication with us 48 hours ahead of your appointment so that we can give you proper pricing and time expectations. Otherwise, we will provide an alternative option to focus on this specific need which you will need to sign by approval, in order to work on this request. Cancellation policy still applies. We are not responsible for due diligence of the client on pricing and specific requests. It is your duty to ask for pricing and to be transparent about your specific needs before reserving our company time.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New).
Property Damage
Each customer agrees to indemnify and hold harmless Lake Nona Luxury Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Lake Nona Luxury Detailing services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Lake Nona Luxury Detailing's business may expose me to greater property damage risk, and I hereby assume such risk.
Lake Nona Luxury Detailing will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install car seats from your vehicle unless specified. Children's car seats may be removed at your request for an additional fee. Under no circumstances, do we re-install children's seats due to liability. After the appointment, you will physically need to reinstall your child's car seat back into your vehicle.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment or discuss with us for possible pricing.
Payment
We accept cash and credit cards. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion unless a deposit is required. There is a 4% credit card fee. If you wish to avoid this fee, you can pay with cash or other agreed methods.
There may be an additional charge for Non Sufficient Funds or Returned Payments
Your credit card will be saved on file to any appointment set either by our portal, text, or phone call. You agree to having your payment information saved unless you physically request us in writing to remove and delete it afterwards. You acknowledge after a request to have your credit card to be removed, to make or reschedule an appointment in the future, you will have to sign a credit card authorization form and input your payment details again into the portal. By providing your credit card information on our portal, you agree to the services related to the appointment, and their costs.
Photographs and Video
We have your permission to take pictures or video of your vehicle for all creative and commercial purposes related to our business. We do not take pictures of our client's personal information, and take safety and privacy as a top concern for our clients.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Lake Nona Luxury Detailing will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, we will schedule a touch-up detail within 3 days. We do not advertise perfect (showroom) work, however we do promise to perform our best with our skills, resources, and experience.
Each customer agrees to indemnify and hold harmless Lake Nona Luxury Detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
Legal Proceedings
In the event of a dispute or legal proceedings, the client agrees that the venue for any such action will be Orange County, Florida. The client further agrees to reimburse Lake Nona Luxury Detailing for any legal fees, costs, or time spent on legal matters through the court, in addition to any awarded damages.
For matters requiring representation in small claims court, Lake Nona Luxury Detailing's hourly rate is $100/hour, plus any applicable expenses, which will be charged to the client until a resolution is reached.
Messaging and Communication
By requesting an appointment or accepting our terms and conditions, you agree to receive communication from Lake Nona Luxury Detailing via email, phone, or SMS for the purposes of confirming appointments, sending reminders, and providing updates related to our services.
Information We Collect:
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Business Information: We collect the name, email, phone number, and business details you provide during appointment requests or sign-ups.
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Messaging Use Case: We may send up to [insert estimated number] messages per month, primarily focused on appointment confirmations, reminders, and exclusive offers related to our auto detailing services.
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Opt-in Consent: By providing your contact information, you are consenting to receive communication from us. You can opt out at any time by replying "STOP" to any of our messages or contacting us directly.
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Privacy: We ensure that your personal information is protected and will not be shared with third parties unless required for business operations (e.g., appointment reminders, follow-ups).
Consent to Receive Messages
By submitting your information and agreeing to these terms, you acknowledge that you have read and understood our messaging policy. You agree to receive communication in line with our terms, and you have the ability to unsubscribe at any time.
Questions
If you have any questions, you can email us at lakenonaluxurydetailing@gmail.com